ModCloth, Casual-wear for women who defy convention

What started off as a small engagement to help them build a catalog out of their old homegrown e-commerce platform and integrate it with Salesforce’s Commerce Cloud soon evolved into us managing their entire backend systems. We were instrumental in dislodging a stalled 2 year running implementation of Salesforce Commerce Cloud and completing it within 4 months.

Once launched, we product managed all the backend systems (i.e. PIM, Product Catalog, CMS, OMS, WMS and Oracle ATG for Finance). Using our user centric consensus driven product methodology we aligned with all stakeholders, formulated a vision and strategy, put together a roadmap and managed the development and launch of all internal systems. We worked with both internal team and other software and development vendors to ensure smooth operations.

In our time there we also implemented Salesforce’s Service Cloud for the customer service team to ensure ModCloth customers got the best in class service. Once the implementation was completed we provided bench in form of salesforce service cloud certified admin to ensure adoption and smooth transition from their old system to service cloud